SHIPPING
PLEASE NOTE: During busier times (new releases, discounts, etc), we are unable to accommodate any special requests or combining of orders.
Thank you for shopping with us! Getting your goodies to you quickly and correctly is important to us, but there may be a few things you are wondering about.
United States
Orders including stamps, dies, stencils, ink and one pack of card stock begins at $5.95 First Class Shipping.
Actual shipping charges for Stamp of Approval Collections, Starter Bundles and other items will be calculated at check out.
International - Canada
Most orders are shipped USPS / Canada Post - International First Class (not including customs) - beginning at $14.95.
Actual shipping charges for Foundations Boxes, Stamp of Approval Collections and other items will be calculated at check out.
International - all other countries
Estimated shipping costs will show in your cart and the final shipping will be on your invoice before you confirm your order.
ADDRESS: Please check your receipt to ensure that your address is correct. Unfortunately, we can not be held responsible for incorrect addresses entered by customers. If you enter and incorrect address and your package comes back to us, we will re-ship to your correct address and charge for a second shipping accordingly.
SHIPPING: Your order will ship in 2 - 3 business days.
TRACKING: You will get a shipping confirmation and tracking number when your package heads out the door. Please expect 3 - 5 business days for delivery in the US.
Please save your tracking e-mail for reference. We are not responsible for packages once they leave our warehouse, so please contact your shipping provider with any questions or concerns.
INTERNATIONAL ORDERS: We are SO happy to ship worldwide! Some international locations may add additional fees and taxes. Please check your local rules and regulations.
RETURNS
We want you to be happy with your purchase!
- You may return unopened and unused product for a store credit within 14 days of receiving the product.
- Shipping costs on returns are the responsibility of the customer, unless product is defective.
- Returned items should be packaged securely and shipped with tracking or delivery confirmation. We cannot process returns for items which arrive damaged or are lost in transit.
- If you receive a defective product contact us within 14 days of receipt.
- Stamp of Approval Collections are while supplies last and can not be returned.
FAQs:
My tracking number isn’t working, what should I do?
We know that you are excited for your products to arrive, we are too! It may take 24-48 hours for your shipment to process and tracking is not always updated daily, so just check back the next day.
How long will it take for my products to arrive?
Once you receive confirmation of your shipment you can expect your box to arrive anywhere from 3-5 business days in the US. International shipping may take longer (up to 6 - 8 weeks) and depends on each country and customs. Once your order leaves our warehouse, we don't get any updates other than what is on your tracking. Please contact the carrier with any questions about tracking. They will have more information about your package than we do.
My tracking says that my box has been delivered, but it hasn’t. What do I do?
Please contact your post office immediately. Occasionally, a package is marked delivered and it doesn't actually arrive for a day or so. It's best to contact your PO immediately so they can look for your package and intercept it if it hasn't been delivered before it gets lost or sent back (EEECK!).
My box hasn’t arrived, who do I contact?
If it has been more than 10 days and your tracking number doesn't show movement, please let us know by contacting us here.
TERMS OF USE
LAST UPDATED September 2015 Terms Of Use Agreement Catherine Pooler LLC dba StampNation™ (“COMPANY”) welcomes you to www.catherinepooler.com (“SITE”). We ask that you read the following terms of use, which constitute a license, that cover your use of this SITE and any transactions that you engage in through this SITE (“AGREEMENT”). BY ACCESSING, VIEWING, OR USING THIS SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE WITH THESE TERMS. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, PLEASE DO NOT USE THIS SITE.
USE OF SITE
This website is provided solely for the use of current and future customers of COMPANY to provide you with information about my company, to permit you to place orders for my products and services, and to enable you to contact my team with any questions or comments that you may have. Any other use of this site is prohibited. You may not use any features of this site that permit communications or postings to post, transmit, display, or otherwise communicate any of the following: i. Any defamatory, threatening, obscene, harassing, or otherwise unlawful information; ii. Any advertisement, solicitation, spam, chain letter, or other similar type of information; iii. Any encouragement of illegal activity; iv. Unauthorized use or disclosure of private, personally identifiable information of others; or v. Any materials subject to trademark, copyright, or other laws protecting any materials or data of others in the absence of a valid license or other right to do so.
SITE CONTENTS AND OWNERSHIP
The information contained on this site, including without limitation, all images, designs, photographs, writings, graphs, data, courses, programs, and other content (“MATERIALS”) are the property of COMPANY and are protected by various copyrights, trademarks, trade secrets, and or other proprietary rights. Permission is granted to display, copy, distribute, download, and print portions of this site solely for the purposes of using this site for the authorized uses described above. You must provide correct attribution to COMPANY. I am glad to have you share my content, but you must retain all copyright and other proprietary notices on all copies of the Contents. You shall comply with all copyright laws worldwide in your use of this SITE and prevent unauthorized copying of the MATERIALS. Except as provided in this AGREEMENT, COMPANY does not grant you any express or implied right in or under any patents, trademarks, copyrights, or trade secret information.
PAYMENTS AND FINANCIAL INFORMATION
Except where otherwise indicated, all sales are considered final. COMPANY reserves the right to provide any refunds in its sole discretion. If COMPANY determines that you have illegally shared its MATERIALS and revokes your access to the SITE, then you are not entitled to a refund. All COMPANY’S use of personally identifiable information is covered in our Privacy Policy. COMPANY provides access to its monthly subscription services based on your account remaining in good standing. COMPANY reserves the right to cancel and or terminate any account that has an invalid credit card.
DISCLAIMER OF WARRANTY
You expressly agree that use of this website is at your sole risk. Neither COMPANY, its affiliates, nor any of their officers, directors, employees, agents, third-party content providers, or licensors (collectively, “PROVIDERS”), or the like, warrant that this site will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of this site, or as to the accuracy, completeness, reliability, security, or currency of the MATERIALS. The MATERIALS may contain errors, omissions, inaccuracies, or outdated information. Further, COMPANY does not warrant reliability of any statement or other information displayed or distributed through the site. COMPANY reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the site. COMPANY may make any other changes to this site, the MATERIALS and the products, programs, services, or prices (if any) described in this site at any time without notice. THIS SITE AND THE INFORMATION, CONTENT, AND MATERIALS ON THIS SITE ARE PROVIDED ON AN “AS IS,” “WHERE IS,” AND “WHERE AVAILABLE” BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE CONTENT, INFORMATION, OR THE MATERIALS ON THIS SITE. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND, WITH RESPECT TO ANY OF THE MATERIALS, CONTENT, OR INFORMATION ON THIS SITE OR ANY GOODS OR OTHER PRODUCTS OR SERVICES OFFERED, SOLD, OR DISPLAYED ON THIS SITE OR YOUR USE OF THIS SITE GENERALLY, INCLUDING WARRANTIES OF MERCHANTABILITY, ACCURACY OF INFORMATION, QUALITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION’S LAW APPLIES TO THIS AGREEMENT.
LIMITATION OF LIABILITIES YOU
AGREE THAT COMPANY AND ITS PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGE, LOSS, OR EXPENSE OF ANY KIND ARISING OUT OF OR RESULTING FROM YOUR POSSESSION OR USE OF THE MATERIALS, CONTENT, OR INFORMATION ON THIS SITE, REGARDLESS OF WHETHER SUCH LIABILITY IS BASED IN TORT, CONTRACT, OR OTHERWISE. IN NO EVENT, INCLUDING, WITHOUT LIMITATION, A NEGLIGENT ACT, SHALL COMPANY OR ANY OF ITS PROVIDERS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OR CORRUPTION OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR INTERRUPTION OF BUSINESS), ARISING OUT OF OR IN ANY WAY RELATED TO THE MATERIALS, CONTENT, OR INFORMATION ON THIS SITE OR ANY OTHER PRODUCTS, SERVICES, OR INFORMATION OFFERED, SOLD, OR DISPLAYED ON THIS SITE, YOUR USE OF, OR INABILITY TO USE, THIS SITE GENERALLY, OR OTHERWISE IN CONNECTION WITH THIS AGREEMENT, REGARDLESS OF WHETHER COMPANY OR ANY OF ITS PROVIDERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless COMPANY, its affiliates, agents, employees, and licensors from and against any and all claims and expenses, including reasonable attorney fees, arising out of or related in any way to your use of the site, violation of this AGREEMENT, violation of any law or regulation, or violation of any proprietary or privacy right.
LIMITATIONS ON CLAIM
Any cause of action you may have with respect to your use of this SITE must be commenced within six months after the claim or cause of action arises.
TERM AND TERMINATION
Without limiting its other remedies, COMPANY may immediately discontinue, suspend, terminate, or block your and any user’s access to this site at any time in our sole discretion.
HYPERLINK DISCLAIMERS
As a convenience to you, we may provide on this site links to websites operated by other entities (collectively the “Linked Sites”). If you use any LINKED SITES, you will leave this site. If you decide to visit any LINKED SITE, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. LINKED SITES, regardless of the linking form (e.g., hotlinks, hypertext links, IMG links) are not maintained, controlled, or otherwise governed by COMPANY. The content, accuracy, opinions expressed, and other links provided by LINKED SITES are not investigated, verified, monitored, or endorsed by COMPANY. Except where clearly indicated, COMPANY does not endorse, make any representations regarding, or warrant any information, goods, and/or services appearing and/or offered on any LINKED SITE, other than linked information authored by COMPANY. Links do not imply that COMPANY or this site sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo, or copyright symbol displayed in or accessible through the links, or that any LINKED SITE is authorized to use any trademark, trade name, logo or copyright symbol of COMPANY or any of its affiliates or subsidiaries. Except for links to information authored by COMPANY, COMPANY is neither responsible for nor will it be liable under any theory based on i. (i) any LINKED SITE; ii. (ii) any information and/or content found on any LINKED SITE; or iii. (iii) any site(s) linked to or from any LINKED SITE. If you decide to visit any LINKED SITES and/or transact any business on them, you do so at your own risk. COMPANY reserves the right to discontinue any LINKED SITE at any time without prior notice. Please contact the web masters of any LINKED SITES concerning any information, goods, and/or services appearing on them.
CONTROLLING LAW, JURISDICTION, AND INTERNATIONAL USERS
This Agreement is governed by and shall be construed in accordance with the laws of the State of North Carolina, U.S.A., without reference to its conflict-of-law provisions. COMPANY makes no representation that the materials are appropriate or available for use outside the United States. If you access this site from outside the United States, you will be responsible for compliance with all local laws. You agree to comply with all laws and regulations applicable to your use of this site. You agree to submit to the personal and exclusive jurisdiction of the state or federal courts located within Wake County, North Carolina, USA for any disputes with COMPANY arising out of your use of this site.
ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between COMPANY and you with respect to this website, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and COMPANY with respect to this website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based on or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. If for any reason a court of competent jurisdiction finds any provision of this Agreement or portion of it to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to affect the intent of this Agreement, and the remainder of this Agreement shall continue in full force and effect. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.
MODIFICATIONS TO AGREEMENT
We may revise this Agreement at any time and you agree to be bound by the revised Agreement. Any such modifications will become effective on the date they are first posted to this site. It is your responsibility to return to this Agreement from time to time to review the most current terms and conditions. COMPANY does not and will not assume any obligation to notify you of changes to this Agreement.
ELECTRONIC COMMUNICATIONS AND ELECTRONIC SIGNATURES
You agree to be bound by any affirmation, assent, or agreement you transmit through this website, including but not limited to any consent you give to receive communications from COMPANY solely through electronic transmission. You agree that when in the future you click on an “I agree,” “I consent,” or other similarly worded “button” or entry field with your mouse, keystroke, or other computer device, your agreement or consent will be legally binding and enforceable and the legal equivalent of your handwritten signature.
REFUND POLICY
Please note, all payments for StampNation memberships and courses are final and no refunds will be offered.
PRIVACY POLICY
Last Updated June 2018
COMMITMENT TO PRIVACY
Your privacy is very important to Catherine Pooler LLC dba StampNation™ . We are committed to protecting your privacy. We use the information we collect about you to process orders and personalize your experience at www.shop.catherinepooler.com and any other domains that we may use (“SITE”).
Part of the operation of this site involves the collection and use of information about you.
This privacy policy explains what type of information the site collects and what is done with that information, to allow you to make choices about the way your information is collected and used. This privacy policy may change from time to time, so please check it often.
CONSENT
By using this SITE, you give your consent to Catherine Pooler LLC’s privacy policy.
CHILDREN'S ONLINE PRIVACY PROTECTION ACT COMPLIANCE
Catherine Pooler LLC is in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we don’t collect any information from anyone under 13 years of age. SITE, products, and services are all directed to people who are 13 years of age and older.
TYPE OF INFORMATION COLLECTED
In general, you can visit this SITE without identifying who you are, or revealing any information about yourself.
Information collected online is categorized as anonymous or personally identifiable.
Anonymous information is information that cannot be connected to the identity of a specific individual.
Personally identifiable information is information that specifically identifies a particular user, such as but not limited to, name, address (email of physical), and or phone number.
An example of anonymous information: this SITE may record the number of visits to a particular page that occur in a given period of time, but it does not necessarily tell us the names or other identifying information of every visitor. Many users of this SITE choose not to provide any personally identifiable information; therefore, those individuals are anonymous to us, and any data collected about their use of this SITE is anonymous information.
When you place an order, request a service, or otherwise voluntarily ask us to send a good and or service to you, you will voluntarily need to provide Catherine Pooler LLC with, but not limited to, your name, e-mail address, billing address, shipping, address, and or payment information. This personally identifiable information allows us to process and fulfill your order and to notify you of your order status.
AUTOMATIC ANONYMOUS INFORMATION
When you visit this SITE, we collect certain automatic anonymous information and uses it to measure the use of the SITE to bring you the best possible service by improving our content and performance.
We record: (including, but not limited to)
- Environmental variables: browser type, operating system and CPU speed, and the Internet Protocol (IP) address of your originating Internet Service Provider, are logged.
- Search requests and results are recorded to try to ensure the accuracy and efficiency of our search engine.
- Your IP (internet protocol) address tracks your use of the SITE, including pages visited and time spent on each page.
All of the information that is automatically submitted to us by your browser is considered anonymous information. To the extent we share such information with third parties, it is not traceable to any particular user and will not be used to contact you.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
USE OF COOKIES
This SITE uses “cookies”.
Cookies are small data files, typically made up of a string of text and numbers, that assign the device you are using to access the SITE a unique identifier. This information enables your computer to have a “dialogue” with our SITE and permits us to administer the SITE more efficiently; and to provide a more tailored and user-friendly service to you.
You may set your browser to notify you when you receive a cookie or to prevent cookies from being sent; if you do so, this may limit the functionality we can provide you when you visit our site.
Third parties that link on this site may use cookies or collect other information when you go to their site. We don’t control the collection or use of your information by these third party companies. You should contact these companies directly if you have any questions about their collection or use of your information.
This site uses “Log files” to track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
This site uses “Web beacons”, “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
USE OF INFORMATION COLLECTED
We collect personally identifiable information only for providing the services you voluntarily request, generating statistical studies, conducting marketing research, improving products and services, sending you surveys, and or notifying you of new products and any other changes to the SITE and or services that may affect you.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). In addition we may use Device Information to send you information about products and promotions that apply to you.
When you voluntarily submit personally identifiable information to us, you understand that you are agreeing to allow us to access, store, and or use that information for those purposes.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
We will not sell or give any personally identifiable information to any third parties.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising at:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The COMPANY may be required by law enforcement and or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. If requested by law enforcement or judicial authorities, the COMPANY will provide this information on its receipt of the appropriate legal documentation.
The COMPANY may also release personally identifiable information to law enforcement agencies and or other third parties if we feel it is necessary to protect the safety and welfare of COMPANY’S personnel and or to enforce COMPANY’S Terms of Use.
OPT-OUT POLICY
If at any time you do not wish to receive offers, correspondence, and or e-mails from the COMPANY, you may opt-out at any time by clicking the UNSUBSCRIBE link located in the footer of our email correspondence and any time. If you are a StampNation™ member, you may email [email protected] to UNSUBSCRIBE.
PROTECTION OF YOUR INFORMATION
We operate secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the personally identifiable information provided by our users. We do not, however, guarantee that unauthorized, inadvertent disclosure will never occur.
We only uses information supplied via online order and or registration forms.
We do not sell or rent customer lists.
We have contracted with a third-party provider, Infusionsoft, to host email list databases and process payment. Infusionsoft has promised that it will not share our customer information with third parties.
We use Google® Analytics to track overall statistics about computer usage on our site. This information is not linked to individual customer information.
There are videos on our website hosted by YouTube which may collect information governed by YouTube's privacy policy.
TRANSFER OF CUSTOMER INFORMATION
Customer lists and information are properly considered assets of a business. Accordingly, if we merge with another entity or if we sell our assets to another entity, our customer lists and information, including personally identifiable information you have provided us, would be included among the assets that would be transferred.
Prior to such a transfer of assets, you will be provided the opportunity to opt-out or unsubscribe from the customer list.
CONTACTING US
If you have any questions regarding this privacy policy you may contact COMPANY by clicking the “Contact” button at the very top of this page
ANGEL POLICY
When selling original stamped and die cut artwork, Catherine Pooler Designs may only be used to create original works.
Catherine Pooler Designs images (stamps and die cuts) may not be may not be rented, sold or swapped.
All stamped art and die cut images must be individually hand stamped and may not be reproduced or copied using any means other than hand stamping. This includes photocopying, printing, tracing, scanning, etc.
Catherine Pooler Designs products are protected under United States and international copyright laws and treaties.